Return Policy – Royal Sellerie

Last updated: 25-03-2025

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1. Right of Return

You have the right to return your order within 14 days of receiving your item, in accordance with European consumer protection laws.

2. Conditions for Return

To be eligible for a return, your item must meet the following criteria:

• Item is unused and unopened
• Item is in its original packaging and condition
• Return is requested within 14 days of delivery

Please note: Products that have been opened or used cannot be returned under any circumstances, due to hygiene and safety standards.

3. How to Return

To initiate a return, please email us at [your email address here] with the following information:

• Order number
• Product name
• Reason for return

We will respond with instructions on how to proceed.

4. Return Shipping

Return shipping costs are the responsibility of the customer unless the return is due to a mistake on our part (e.g., wrong item received or product defect).

5. Refunds

Once we receive and inspect the returned item, we will notify you via email. If approved, your refund will be processed to your original payment method within 5–10 business days.

6. Damaged or Defective Products

If you receive a damaged or defective item, please contact us within 7 days of delivery with a photo and description of the issue. We will arrange a replacement or refund as appropriate.

7. Contact

If you have questions about our return policy, please contact us:
Email: Royalsellerie25@gmail.com